Data safety and availability

At FutureproofedCities, we strive to help cities and municipalities work smarter around climate plans. But that would be impossible without making our software a safe and trustworthy place to store data. That’s why data security is an absolute priority to us. For the sake of transparency, here’s a list of measures we take to keep your data safe and available 24-7.

l. Availability

Will FutureproofedCities be available all the time?

FutureproofedCities strives to maintain an uptime of 99.9%, and we use several services to monitor uptime and site availability. In case of downtime or emergency, our team receives real-time notifications, allowing us to act swiftly.

What if something isn’t working?

In the rare case that issues do arise, we’ll keep you updated at all times through in-app notifications and emails when necessary. We’ll do everything within our power to resolve the issue as soon as we can.

II. Security measures

Encrypting data in transit

All traffic to FutureproofedCities passes through an SSL-encrypted connection, and we only accept traffic through port 443. A report of our SSL configuration can be found here.
During a first website visit, FutureproofedCities sends a Strict Transport Security Header (HSTS) to the user agent, ensuring that all future requests will be made via HTTPS. Even if a link to FutureproofedCities is specified as HTTP.

AWS security practices

FutureproofedCities uses Amazon Web Services (AWS) to store user data. These servers undergo recurring assessment to ensure compliance with the latest industry standards, and continually manages risk. By using AWS as our data center, our infrastructure is accredited by:

  • ISO 27001

  • SOC 1 and SOC 2/SSAE 16/ISAE 3402 (Previously SAS 70 Type II)

  • PCI Level 1

  • C5 Operational Security

  • ENS High

  • IT-Grundschutz

More information about AWS security can be found here.

Password policy and storage

To access FutureproofedCities, you need to provide a strong password of at least 6 characters. We do not store these user passwords in plain text, we only store one-way encrypted password hashes, including a per-user-random-salt. This protects users against rainbow table attacks and encrypted password matching.
If users enter incorrect passwords multiple times in a row, the account will be temporarily locked to prevent brute-force attacks. To protect account access further, users can activate Two-Factor Authentication using Google Authenticator or Authy through the user account security settings.

Request throttling and tracking

We block requests originating from known, vulnerable IP addresses or ranges.
Requests that originate from the same IP are throttled and rate-limited to avoid potential misuse.

Organisation

Our team uses strong, unique passwords for FutureproofedCities accounts and has set up (when possible) Two-Factor Authentication for each device and service they use. All FutureproofedCities employees are encouraged to use password manager software (LastPass, 1Password, Keychain, …) to generate and store strong passwords.
We also make sure to encrypt local hard drives and enable automatic screen locking. All access to application admin functionalities is restricted to a select group of people.

III. Quality assurance

Code review

We introduced strict code reviews for any change to our code base, to ensure development best practices are used across all our code pushes.

Vulnerability disclosure

Since the launch of FutureproofedCities, we’ve invited everyone to notify us of issues they find in our application, to continuously make our platform more secure and reliable. All vulnerability report submissions are read, handled and responded to in the shortest possible time frame.