Frequently Asked Questions

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General

How can I test FutureproofedCities?

You can request a demo version here. This account is valid for two weeks and will allow you to get acquainted with the tool.

How much does it cost to program additional functions?

We have listened carefully to our initial users and now have a full list of changes that we will be implementing. This means that the tool will be constantly evolving and improving, at no additional cost to you. We have already implemented many changes. All future developments are therefore included in the price!

Who is already using FutureproofedCities?

Vilvoorde, Antwerp, Overijse, Kortrijk, Hasselt, Bruges and Bonheiden have already launched FutureproofedCities. Plus, there are several other cities that will start using it soon! Would you like to hear what they have to say? You can read several testimonials here.

Logging in & getting started

Where can I log in?

The first time, you will receive a link via email (this could wind up in your spam/junk folder). After that, you can always log in via the website or the link app.futureproofed.com. This is where you enter your city, email address, and password.

What if it does not recognise my city?

Then you probably have a demo account and will have to enter “Demo-city” in order to log in.

How can I choose my password?

If you are invited to join FutureproofedCities, then you can choose your password using the link in your email. You can always change your password after this by going to “My Profile” at the top right.

What happens if I forget my password?

You can always reset your password using a link on the login page.

How can I add users (regular or read-only)?

You must be an Administrator to add users. Then you can add users by clicking “Manage users” at the top right, next to the letter of your name. You can add as many users as you want. Still want to add users even if you cannot see this? Just let us know and we will immediately give you administrator rights!

Please note, all new users are “regular users” as standard. If you want to add a read-only user, then you must first add this user, and then change their access to read-only.

What is the difference between a regular and a read-only user?

Regular users have access to all content and can change this.

Read-only users only have access to the content, but can only edit the measures and actions they are responsible and cannot change any data.

What languages is FutureproofedCities available in?

FutureproofedCities is available in English, Dutch, and French. You can change the language of the internal dashboard under “My Profile” at the top right.

Is there a manual?

Yes, there is a manual. If you are a user, you can find this in the app under “Help” at the top right.

Using FPC in your city or municipality

How can I use FutureproofedCities to strengthen the climate action plan in my city/municipality?

FutureproofedCities simplifies the step from plan to action. Users have told us that the easy and well-organised access to the measures and actions is the impetus they need to think harder and to act. Because of this, the mayor and aldermen can link the climate plan to their general policy and their specific challenges in the city/municipality. By listening carefully to the needs and worries of residents and companies, you can provide solutions from within the city’s/municipality’s facilitating role. Our recommendation is not to harp on “the climate” or “sustainability”. Preferably, you should communicate about how you have helped ease the minds of citizens and companies and which successes you have achieved together with them. This way, you can avoid reactions like, “Oh no, here they come again, with their sustainability and climate blah blah blah”. You thus remove the labels of “environment” and “sustainability” from the climate and you resolutely opt for an even more attractive and comfortable city.

How can I forward or print out the contents of the app?

If you click “PDF” on the dashboard, a PDF containing an overview of all measures and actions that are contained within FutureproofedCities will be generated.

How can I go from the tool to the SEAP “monitoring” template?

The sectors under which the measures are distributed match those of the SEAP template. This transfer is not automated yet, but it is compatible. Once you have used FutureproofedCities for at least two years, the report will also be included in the price.

Entering data

How can I upload data for past years?

You can upload bulk data per year to the app by clicking “Data input”, and then “Click here”. Currently, you can only enter consumption data per fuel; you cannot enter direct CO2 emissions. You can find the data for all Flemish municipalities arranged by year here. Please note! The inventories for 2015 were published at the end of June 2017, including an update for the years from 2011 to 2014. Therefore, you only need to copy and paste the table with the annual consumption levels in MWh and indicate the year of the data.

Please note: in order to be certain that the data is read correctly, the read data will be displayed before you import it. This allows you to double-check that the correct data is being uploaded.

Please note! In order to include the effect of local energy generation, it is important to enter the emission factors for electricity, heating/cooling, and biofuel per year.

How can I upload emission inventories for a municipality that is not in Flanders?

FutureproofedCities reads annual consumption data in table format. You can see an example of one of these tables here. Data can be uploaded in just two clicks in this format. You currently cannot enter any direct CO2 emissions per year.

Do I still need to fill in the city’s consumption?

Normally, you do not have to upload the city’s consumption to FutureproofedCities. If you enter the city’s consumption (buildings, fleet, and public lighting) into the Flemish Environment, Nature, and Energy (LNE) tool (here) correctly, you will then only need to upload the general table with the annual consumption levels (MWh) as bulk data. See How can I upload data for past years? above.

Why are my city’s emissions at 0%?

This happens when you have not filled in your city’s consumption separately in the Flemish LNE tool (here). In this case, your city’s consumption is included under “Trade & services” and “Private transport”. If you have entered your municipality’s consumption into the LNE tool correctly, this will be deducted from the city’s. Then you will only need to upload the table in MWh. See How can I upload data for past years? above.

How can I change data afterwards?

After uploading bulk data, you can also manually change this data per sector and per fuel under “Data input”.

Where can I enter city-specific figures?

You can also fill in many city-specific figures under “Data input”, including the current population, number of households, surface area, etc. FutureproofedCities uses this data to calculate customised measures for your city.

Tip: You can find many figures on Statbel. Still cannot find specific figures? Then you can always send them an email.

How can I enter the progress for the measures?

You must enter the progress for the measures as the city itself. Progress for different measures (renovations, solar panels, etc.) can be requested through premiums, for example. You can find tips for following up on our standard measures in the background information for each measure.

How come the actual reduction (%) in FutureproofedCities and my climate plan do not match sometimes?

There could be several explanations for this.

  1. FutureproofedCities assumes that a measure starts out at full speed as from year 1 and that the evolution of a measure progresses in a linear fashion. If your climate plan works at cruising speeds (i.e. it takes a few years for the measure to hit full speed), then the results during your measure could be different.
  2. If there is a gap of a few years between the reference year and the start of your climate plan, it could be that a reduction has already been implemented concerning your reference year, while your climate plan still has to be initiated. This reduction is usually attributable to policy efforts at a higher level (Flemish, Federal, European), general trends, lower emission factors, etc. It is logical that your total reduction is consequently higher than the reduction from your climate action plan.

My CO2 reduction (%) has changed. Why?

There could be several explanations for this.

  1. If you have uploaded a new emission inventory for the coming year, this result will play a part in determining the new, actual reduction. The absolute reduction does not change, but the relative reduction (%) could change because of this.
  2. If you adapt your climate action plan to the reality and add, remove, or change measures, this will also impact the planned and actual reductions.
  3. If your reference year changes, the relative reduction will also change.

Where do I enter local energy generation or purchased green energy?

These effects are reflected in the annual local emission factors for electricity, heating/cooling, and biofuel (tonne CO2/kWh) under “Data input”. So, it is important that these be filled in so that this effect is included.

Editing the dashboard

Which KPIs does FutureproofedCities use?

The tool contains the absolute CO2 footprint and the CO2 footprint per resident. You can find the latter in the general graph on the dashboard. Click the gear to change the display settings (absolute or per resident).

Can I change the final year of the graph?

Click the gear to change the final year of the general graph on the dashboard.

Measures & actions

What is the difference between measures and actions?

Measures result in financial and CO2 savings. Each measure is calculated using a unit (e.g. number of households or number of MWh). The financial savings, investment savings, and CO2 savings are calculated per unit, so that you can see the total amount saved in the final year of your measure. All this data can be changed if you have data that is more accurate.

Actions are smaller and support one or more measures, but do not result in a direct CO2 reduction. You can allocate a result to an action (e.g. number of people present at an event, number of participants in a group purchase, etc.). Given that actions are often more concrete for citizens, we have centralised these on the public page.

How are the existing measures calculated?

The existing measures are primarily calculated based on the figures from previous climate plans drawn up by FutureproofedCities. You will find the sources of the figures that we used for these calculations in the description of each measure.

What if I want to add a measure that is not in the standard list?

In addition to our list of standard measures, you can also add new, personal measures that do not contain any information yet. You will need your own data for this.

How can I delete an existing measure?

You can delete a measure by clicking “More” at the top of the detail page.

How can I change the name of a measure?

You can rename your own measures by clicking “More” at the top of the detail page. Measures from our list can only be given a subtitle by clicking “More”.

How do I add people to the list of managers/users?

The list of managers/users contains all FutureproofedCities users who can log into your account. In order to add someone to this list, you must invite the person to be a user. Luckily, you can add unlimited users!

How can I delete an existing action?

You can delete an action by clicking “More” at the top of the detail page.

How can I maintain an overview in the long list of measures and actions?

You can filter the long lists by sector and by manager; plus, you can also sort the list by name, savings, weight, progress, status, description, allocated to, etc. by clicking the relevant column header.

Public page

Who can see your public page?

The public page is – as the name implies – a public URL that anyone with an internet connection can access. You can refer to this public page on your own city website or integrate (embed) the information from the public page into your own website. You can find the code for this under “Public page”.

What if the public page displays the “ZERO_RESULTS” error?

This error appears if you have not filled in an existing address for the location of your action. Therefore, you must enter an address for “Location”, not a website or the name of a building.

How can I add a photo to the action?

You can change the photo by clicking “More” at the top left of the detail page for an action. Given that the photo will be cropped into a circle, it is best to pick a square photo out. If you do not have a square photo, your photo will be automatically cropped (you will be able to see a preview of this).

How can I add lovely photos?

It is best to crop the banner photos into a rectangle, with a resolution of approx. 1920 x 1000. This will give you the best results. You can find pretty photos on Unsplash, for instance (they are also free to use).

How can I choose the display sequence of my actions on the public page?

This cannot be done at the moment, but will soon be possible.

Where can I change the titles of the public page?

You can change the layout (such as title, standard language, etc.) of the public page by clicking “Public page”.

How can I change the language of the public page?

You can change the layout (such as title, standard language, etc.) of the public page by clicking “Public page”.

Reporting

Where can I auto-generate reports?

Currently, you can only generate a general PDF report by clicking “PDF” on the general dashboard. This report contains an overview of all measures and actions as they are in the tool, without all the details per measure or action.